Management And Leadership
| # | Unit Standard ID | Title | NQF Level | Min Credits |
|---|---|---|---|---|
| 1 | 13912 | Apply knowledge of self and team in order to develop a plan to enhance team performance | 03 | 05 |
| 2 | 13917 | Indicate the role of a team leader ensuring that a team meets an organizations standards | 03 | 05 |
| 3 | 252031 | Apply the principles and concepts of emotional intelligence to the | 05 | 04 |
| 4 | 252037 | Build teams to achieve goals and objectives | 05 | 06 |
| 5 | 120300 | Analyse leadership and related theories in a work context | 05 | 162 |
| 6 | 57712 | Further Education and Training Certificate: Generic Management | 04 | 08 |
| 7 | 120389 | Explain and apply the concept, principles and theories of motivation in a leadership context | 04 | 06 |
| 8 | 252043 | Manage a diverse work force to add value | 05 | 06 |
| 9 | 242819 | Motivate and Build a Team | 04 | 10 |
| 10 | 252044 | Apply the principles of knowledge management | 05 | 06 |
| 11 | 242821 | Identify responsibilities of a team leader in ensuring that organisational standards are met | 04 | 06 |
| 12 | 116587 | Develop, support and promote RPL practices | 07 | 10 |
| 13 | 120305 | Analyze the role that emotional intelligence plays in leadership | 05 | 08 |
| 14 | 242822 | Employ a systematic approach to achieving objectives | 04 | 10 |
| 15 | 242824 | Apply leadership concepts in a work context | 04 | 12 |
SDF
| # | Unit Standard ID | Title | NQF Level | Min Credits |
|---|---|---|---|---|
| 1 | 115753 | Conduct outcomes-based assessment | 05 | 15 |
| 2 | 15217 | Develop an organisational training and development plan | 05 | 06 |
| 3 | 13915 | Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organization and a specific workplace | 03 | 04 |
| 4 | 15218 | Conduct an analysis to determine outcomes of learning for skills development and other purposes | 06 | 04 |
| 5 | 117871 | Facilitate learning using a variety of given methodologies | 05 | 10 |
| 6 | 15221 | Provide information and advice regarding skills development and related issues | 05 | 04 |
| 7 | 15217 | Develop an organisational training and development plan | 05 | 06 |
| 8 | 252041 | Promote a learning culture in an organization | 04 | 05 |
HIV & AIDS
| # | Unit Standard ID | Title | NQF Level | Min Credits |
|---|---|---|---|---|
| 1 | 8494 | Demonstrate an understanding of HIV/AIDS and its implications | 02 | 04 |
| 2 | 8555 | Contribute to information distribution regarding HIV/AIDS in the workplace | 04 | 04 |
| 3 | 13915 | Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace | 03 | 04 |
| 4 | 14656 | Demonstrate an understanding of sexuality and sexually transmitted infections including HIV/AIDS | 01 | 05 |
| 5 | 244574 | Apply knowledge of HIV/AIDS to a specific business sector and a workplace | 03 | 04 |
Change Management
| # | Unit Standard ID | Title | NQF Level | Min Credits |
|---|---|---|---|---|
| 1 | 252021 | Formulate recommendations for a change process | 05 | 08 |
| 2 | 115407 | Apply the principles of change management in the workplace | 05 | 10 |
Project Management
| # | Unit Standard ID | Title | NQF Level | Min Credits |
|---|---|---|---|---|
| 1 | 10043 | Develop, implement and manage a project/activity plan | 05 | 05 |
| 2 | 120372 | Explain fundamentals of project management | 04 | 05 |
| 3 | 252022 | Develop, implement and evaluate a project plan | 05 | 08 |
| 4 | 252025 | Monitor, assess and manage risk | 05 | 08 |
| 5 | 244574 | Monitor and control the execution of the project management plan for a | 05 | 12 |
Health & Safety
| # | Unit Standard ID | Title | NQF Level | Min Credits |
|---|---|---|---|---|
| 1 | 8016 | Maintaining occupational health, safety and general housekeeping | 03 | 08 |
| 2 | 9964 | Apply health and safety to a work area | 02 | 03 |
| 3 | 13224 | Monitor the application of safety, health and environmental protection procedures | 04 | 04 |
| 4 | 110064/114957 | Contribute to the health, safety and security of the workplace | 02 | 04 |
| 5 | 120335 | Conduct an investigation into workplace incidents | 03 | 05 |
| 6 | 242668 | Demonstrate knowledge and application of the Occupational Health and Safety Act, 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act. | 04 | 04 |
| 7 | 244288 | Demonstrate understanding of occupational health and safety legislation in the workplace | 05 | 08 |
| 8 | 259617 | Conduct an investigation into workplace safety, health and environmental incidents | 02 | 03 |
| 9 | 259622 | Describe the functions of the workplace health and safety representative | 02 | 03 |
| 10 | 259639 | Explain basic health and safety principles in and around the workplace | 02 | 04 |
Fire Fighting
| # | Unit Standard ID | Title | NQF Level | Min Credits |
|---|---|---|---|---|
| 1 | 12484 | Perform basic fire fighting | 02 | 04 |
| 2 | 120331 | Demonstrate knowledge pertaining to fires in working places | 03 | 03 |
| 3 | 252250 | Apply fire fighting techniques | 01 | 03 |
Ethics
| # | Unit Standard ID | Title | NQF Level | Min Credits |
|---|---|---|---|---|
| 1 | 14359 | Behave in a professional manner in a business environment | 02 | 05 |
| 2 | 113924 | Apply basic business ethics | 02 | 02 |
| 3 | 120476 | Adhere to professional conduct and organisational ethics | 05 | 04 |
| 4 | 242815 | Apply the organisation’s code of conduct in a work environment | 04 | 04 |
| 5 | 252042 | Apply the principles of ethics to improve organisational culture | 05 | 05 |
| 6 | 252217 | Comply with organisational ethics | 04 | 04 |
Customer Service
| # | Unit Standard ID | Title | NQF Level | Min Credits |
|---|---|---|---|---|
| 1 | 9303 | Communicate verbally with clients in a financial environment | 03 | 03 |
| 2 | 10025 | Handle a range of customer complaints | 04 | 04 |
| 3 | 10350 | Collect and record information queries and requests from customers | 02 | 08 |
| 4 | 13885 | Provide information to customers in a Contact Centre | 02 | 12 |
| 5 | 14338 | Attend to customer enquiries in an office setting | 02 | 02 |
| 6 | 114903 | Interact with customers | 02 | 08 |
| 7 | 114974 | Apply the basic skills of customer service | 02 | 02 |
| 8 | 123258 | Foster and maintain customer relations | 03 | 10 |
| 9 | 242829 | Monitor the level of service to a range of customers | 04 | 05 |
| 10 | 243954 | Understand the need for cultural awareness in dealing with customers and colleagues | 04 | 04 |
| 11 | 252244 | Describe the impact of customer service on a business | 01 | 06 |
| 12 | 258156 | Build customer relations in an operational unit | 03 | 10 |
Conflict Management
| # | Unit Standard ID | Title | NQF Level | Min Credits |
|---|---|---|---|---|
| 1 | 9533 | Use communication skills to handle and resolve conflict in the workplace | 03 | 03 |
| 2 | 9960 | Communicate verbally and non-verbally in the workplace | 03 | 08 |
| 3 | 114226 | Interpret and manage conflicts within the workplace | 05 | 08 |
Introduction PCs
| # | Unit Standard ID | Title | NQF Level | Min Credits |
|---|---|---|---|---|
| 1 | 117902 | Use generic functions in a Graphical User Interface (GUI)-environment | 01 | 04 |
| 2 | 117925 | Describe the concepts of Information and Communication Technology (ICT) and the use of its components in a healthy and safe manner | 02 | 03 |
Introduction Windows
| # | Unit Standard ID | Title | NQF Level | Min Credits |
|---|---|---|---|---|
| 1 | 116932 | Operate a personal computer system | 01 | 03 |
Browser & Internet
| # | Unit Standard ID | Title | NQF Level | Min Credits |
|---|---|---|---|---|
| 1 | 116931 | Use a Graphical User Interface (GUI)-based web-browser to search the | 02 | 04 |
MS Word
| # | Unit Standard ID | Title | NQF Level | Min Credits |
|---|---|---|---|---|
| 1 | 116938 | Use a Graphical User Interface (GUI)-based word processor to create and edit documents | 01 | 04 |
| 2 | 117924 | Use a Graphical User Interface (GUI)-based word processor to format documents | 02 | 05 |
| 3 | 116942 | Use a GUI-based word processor to create merged documents | 03 | 03 |
| 4 | 119078 | Use a GUI-based word processor to enhance a document through the use of tables and columns | 03 | 05 |
| 5 | 258877 | Demonstrate knowledge of and manipulate master and subdocuments in a Graphical User Interface (GUI)-based word processor | 04 | 04 |
| 6 | 258898 | Review and create documents using a Graphical User Interface (GUI)-based word processor | 03 | 07 |